Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency making data-driven decisions Proficiency in using call centre software, CRM systems, and reporting tools
possible. Call Centre Sales experience preferably Financial Sector Background. Language preference - All 11 speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
information is provided to the customer and that calls which cannot be resolved are escalated to correct li>Answering inbound calls timeously.
of a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive responsible for the effective management of the call centre (telephonic and online) to ensure loan targets opportunities to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
seeking motivated graduates to join our team as Call Center Digital Customer Service Representatives
possible. Call Centre Sales experience preferably Financial Sector Background. Language preference - All 11 speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
of a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive responsible for the effective management of the call centre (telephonic and online) to ensure loan targets opportunities to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
their sales team who is a 'jack of all trades' and willing to jump into all parts of the business. The role through various channels, including emails, phone calls and website inquiries. Researching and qualifying Communicating with customers, making outbound calls to potential customers, and following up on leads sales material and documentation as needed. High school diploma. Previous internal sales experience. Minimum in a team environment Excellent phone and cold calling skills. Exceptional customer service skills. Strong
subscriptions, licensing, insurance claims. Manage all aspects of space / infrastructure planning (ex: moves sort mail and answers direct phone calls. Assists with planning all in-house or off-site activities of personal correspondence. Answering emails and phone calls: Managing communication on behalf of CEO and Group Coordinating schedules for children, including school, extracurricular activities. Vehicle maintenance: