To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
Generative AI, Scripting in ServiceNow, Virtual Agent)
the value of work done Produce monthly valuations/claims Validate, agree and signoff on final accounts with up to date cash flow forecasting is maintained Claim interest on late payments Contractual conditions and consolidate the submission and processing of claims Ensuring conclusion of all contract documentation and submitting insurance claims Identifying and formulating contractual claims in conjunction with the labour requirements and prepare an itemized list Call for tenders and/or quotations and assist buying
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
Software migration and agent distribution
- Attendance in rolling on-call duty 24/7
- Investigating
Software migration and agent distribution
- Attendance in rolling on-call duty 24h/7
- Investigating
- Software migration and agent distribution - Attendance in rolling on-call duty 24h/7 - Investigating
Generative AI, Scripting in ServiceNow, Virtual Agent) - Alternatively, sound JavaScript development experience deploy solutions using agile methodologies - No on-call duty required at this point
Generative AI, Scripting in ServiceNow, Virtual Agent)
- Alternatively, sound JavaScript development
solutions using agile methodologies
- No on-call duty required at this point