• To be logged onto the Client Services inbound telephone queue and web touchpoint • Resolve a minimum and update if necessary all personal contact information for clients including the Medical Aid details • potential claim disclosure is communicated to the client when necessary • To achieve a minimum QA (quality decision pertaining to a client query when necessary • Dealing with client queries professionally, adequately the telephone within 2 rings and resolving the client/broker query/request in a professional and timeous
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre Agreement (SLA) Responding in a timely manner to client mails and / or chats (internal and external) Logging essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous)
ty to work with little supervision
EDUCATION
Agreement (SLA) Responding in a timely manner to client mails and / or chats (internal and external) Logging essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
application queries Assist with general product queries Contact customers to provide installation and training N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications received at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage good relations with both internal and external clients, ● Good proficiency and navigation skills around
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre Agreement (SLA) Responding in a timely manner to client mails and / or chats (internal and external) Logging essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous)
ty to work with little supervision
EDUCATION
Agreement (SLA) Responding in a timely manner to client mails and / or chats (internal and external) Logging essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)