Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre Agreement (SLA) Responding in a timely manner to client mails and / or chats (internal and external) Logging essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous)
Agreement (SLA) Responding in a timely manner to client mails and / or chats (internal and external) Logging essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
application queries Assist with general product queries Contact customers to provide installation and training N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre Agreement (SLA) Responding in a timely manner to client mails and / or chats (internal and external) Logging essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous)
Agreement (SLA) Responding in a timely manner to client mails and / or chats (internal and external) Logging essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer with employees, focus groups, or consultation with the Contact Centre Training Manager and management Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme training methods and interventions with the Contact Centre Training Manager if the expected performance
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration deficiencies People Management: Manage and lead the Contact Centre team Identify areas of development Coach and qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer with employees, focus groups, or consultation with the Contact Centre Training Manager and management Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme training methods and interventions with the Contact Centre Training Manager if the expected performance
qualified candidate into the position of LAS Contact Centre Agent: Collections . This position is based effective communication to clients, delivering high level of call centre service and telephone etiquette etiquette • Record all client profiles on script and Meditech to ensure records move within the strategy •
CV to our Talent Pool to join a fast-growing consulting company who offers progression and exposure to multiple organisations and industries. The Client Relationship Consultant (CRC) is primarily responsible for relationships through engaging with prospective clients and existing clients. Through these engagements, the CRC identifying prospective clients' needs and infiltrating their existing client base for cross service/solution relationships with their existing client base through the implementation of various Client Relationship Audits (CRA)