Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The overseeing and optimizing customer support operations, contributing to a positive customer experience and the & development Technology management Analyse customer feedback Escalation management Resource planning Reporting & analytics Communication Remote work co-ordination Matric 7 - 15yrs experience in a similar role
Introduction
Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit.
overseeing and optimizing customer support operations, contributing to a positive customer experience and the development
Desired Experience
have a minimum of 2 years experience as a Qualified Co-Tech Technician within the Automotive Industry
• Motor Dealership experience / Approved Repair Centre experience (3 years) • Qualified Motor Technician the Motor Dealership Industry / Approved Repair Centre • An effective understanding of financial budgeting Health and Safety Act. 1993 The post Approved Repair Centre Manager appeared first on freerecruit.co.za .
limited to the following:
Provide quality customer service within CRM:
Handle all face-to-face
An opportunity exists for a Customer Service Administration Officer to join our client’s Corporate and of the Customer Service Officer role is to to provide the highest possible standard of customer service service ensuring, the needs of companies customers are met in a friendly, accurate and courteous manner. Skills interpersonal communication skills; Administration and Customer Service experience; Highly motivated and able detail; Provide administration, cash handling and customer service duties; Recording and registering of all
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal determine customer service levels Use quality monitoring data management systems Monitor customer queries/complaints procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions sessions Analyze customer service levels Take corrective action to rectify deficiencies People Management:
of clients so you do not have to rely on cold calling Our company structure is different than other Insurance Sales manager, Insurance sales / insurance broker. Calling on government workers appeared first on freerecruit
• Development, Implementation, Co-ordination and Continual Improvement of the requirements and artefacts Management System. • Fulfilling the Role of Quality Co-ordinator and Liaison of the Quality Management System Framework in order to ensure a clear Audit Trail. • Co-ordinate the Internal Audit Programme. • Managing Audit
Manage efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse and Admin) by managing operating procedures. Build strong Customer relationships, customer centric front line and ensure consistent consistent delivery of excellent Customer service across all departments. The position includes travel between counts Ensure customer satisfaction by delivering in full and on time Achieve agreed Customer Service turnaround deliveries to Customers by the couriers are within agreed service standards Monitor Customer service standards