Administrator to manage customer queries and complaints. Main Duties/Responsibilities: Maintaining a telephone. Acknowledging and resolving customer complaints. Processing orders, forms, applications, and customer interactions, transactions, comments, and complaints. Communicating and coordinating with other departments
clients to sell and cross sell Solve customer complaints within 24hrs Achieve agreed upon sales targets departments Supply management with reports on customer complaints/compliments, stock on hand, query reports, call
clients to sell and cross sell Solve customer complaints within 24hrs Achieve agreed upon sales targets departments Supply management with reports on customer complaints/compliments, stock on hand, query reports, call
to sell and cross sell
within standard operating procedures Ensure all complaints and queries are resolved within SLA's e.g., logistics relationships and take personal ownership of resolving complaints Drive usage of digital platform by promoting within standard operating procedures Ensure all complaints and queries are resolved within SLA's e.g., logistics relationships and take personal ownership of resolving complaints Drive usage of digital platform by promoting within standard operating procedures Ensure all complaints and queries are resolved within SLA's e.g., logistics
met OTIF Handle customer complaints by liaising with QC team to ensure complaints are closed out in required support for account managers Processing of customer complaints Sales reports for account managers R 18 000 -
and holidays and may personally handle customer complaints. . They also must have computer skills and be
standard operating procedures
Ensure all complaints and queries are resolved within SLAs e.g., logistics
relationships and take personal ownership of resolving complaints
Drive usage of digital platform by promoting
services rendered Handle and resolve customer complaints regarding services Maintain customer records promoting sales for the workshop. Handling customer complaints. Providing customers with great customer service
services rendered Handle and resolve customer complaints regarding services Maintain customer records promoting sales for the workshop. Handling customer complaints. Providing customers with great customer service