communication and interpersonal skills Proficiency in computer systems and call center software Ability to speak
communication and interpersonal skills Proficiency in computer systems and call center software Ability to speak
procedures, including internet, software and computer systems utilization policies, safety, and security
/>Computer architecture software
âTypes of Software
âSystem Software
Bachelor's Degree in Computer Science or similar fields like Information Systems, Big Data Azure Data
Administer the dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing of dial levels to increase talk time, not allowing the abandon rate to exceed abandon level targets • Monitor all off phone activities time - such as (Dispo , Dead, Meetin