role is to provide and drive a differentiated service offering to Formal Convenience Trade customers
of key account groups at a national and regional level and promote sales growth and customer satisfaction
achieving alignment on requirements, processes and agreements to ensure seamless engagement between parties
POP evaluation of 3rd party delivery of service level agreements to grow accounts
Contribute towards
manage sustainable, cost-effective route-to-market service methodologies for the Convenience Channel
Contribute
and problem-solving skills to deliver support services for business applications. • The successful candidate customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders corrective action. • Provide system knowledge and consultancy for divisional and cross-divisional projects integrity within the system. • Ensure all critical services/systems are monitored. • Provide clear, professional Manage relationships with approved suppliers 1st/2nd level support • Log calls. • Assign priority to calls
efficient liaison meetings take place at Dealer level. 5. Co-ordinate after sales activities for allocated strategic accounts. 6. Provide a transport consultancy service to demonstrate total operating costs. 7. relationships. 9. Provide a sales engineering service to ensure correct vehicle selection. 10. Apply handovers. CUSTOMER RELATIONS 1. Manage and drive high level of customer interaction. Ensuring the customer is out-of-line items. • CUSTOMER CARE 1. Ensure high levels of customer interactions. 2. Ensure that the type
Management · Draft, review, and negotiate contracts, agreements, and other legal documents. · Ensure all legal
Capitalised finance leases and instalment sale agreements Monthly processing including: R33 000 - R45 000
Management · Draft, review, and negotiate contracts, agreements, and other legal documents. · Ensure all legal
failures and take necessary corrective action in consultation with Quality Manager and GM Ensure compliance Health and Safety. Housekeeping: Maintain high levels of cleanliness and orderliness within the work and Experience
Grade 12 / Matric / NQF level 4 (Essential)
Upto 3 years experience (Operational
base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal and Experience
Grade 12 / Matric / NQF level 4
Up to 2 years experience (Operational Execution) consistently meets the clients expectations for quality, service, and professionalism. Continuously monitors delivery delivery to make sure the customer is receiving good service Shows a strong commitment to exceeding customer mistakes, apologise and make suitable changes to services Planning and Organising Manages time effectively
base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal and Experience
Grade 12 / Matric / NQF level 4 Up to 2 years experience (Operational Execution) consistently meets the clients expectations for quality, service, and professionalism. Continuously monitors delivery delivery to make sure the customer is receiving good service Shows a strong commitment to exceeding customer mistakes, apologise and make suitable changes to services Planning and Organising Manages time effectively