Contact Call Centre Operations Manager Jobs in North Johannesburg
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Call Centre Manager Sandton
Business Capital Group
Sandton
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency in managing contact centres Proven ability to work independently and efficiently manage a contact centre centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
share this job on whatsappContact Centre Agent : Payjoy
Bryanston
Negotiable and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION
Ensure that the customers are called and the resolution is confirmed before queries
with little supervision
Ppra Call Centre Agent
Sandton
Negotiable information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
- Answering inbound calls timeously.
- Be professional and polite at
- Providing relevant information to ensure First Call Resolution.
- Effectively resolve queries
- Escalating faults that cannot be concluded on first contact.
- Ensuring that customer details are captured y to build customer loyalty
- Conflict management
- Excellent communication skills
- High
Operations Manager
Energy At WorkNorth Johannesburg
collection performance and supervise daily call center operations, collaborating with various departments ensuring performance targets are met, and managing the daily operations efficiently. Foster a high-performance delivering high-quality stakeholder service, managing risks, and identifying training needs for continuous next level? Join our team as a Collections Operations Manager and make a significant impact Key Responsibilities: objectives. Measure and enhance the efficiency of operational processes. Create policies and procedures to
Call Center Lead Sandton
Ubuntu InvestSandton
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Finance And Operations Manager
Midrand
Finance and Operations Manager will have oversight over both the financial and operational aspects of
entails leadership in the finance department, managing all financial matters such as internal and external
/>Moreover, the Manager will supervise company operations, including managing the operations team, IT Contractors
Additionally, the Manager will play a pivotal role in maintaining overall operational excellence and discipline
discipline, providing essential support to the national Managing Director (MD).
Key Respons
Operations Manager Midrand
A1l DigitalMidrand
for an Operations Manager on a contract role for 6 months. Overview: As an Operations Manager for the responsible for overseeing a wide range of crucial operational functions. You will play a pivotal role in ensuring plus. Proven experience of 10 years in operations management, preferably in the technology or financial industry. Key Responsibilities: Audit Findings Management: Review and address audit findings promptly, identified during audits. Fraud Operations: Lead the fraud operations team to detect, investigate, and
Service Operations Manager Midrand
Asie PersonnelMidrand
industry is currently looking for a Service Operations Manager (Document Solutions) to be based in Midrand Gauteng. The CSSD Service Operations Manager is accountable for the management and delivery of the Hardware responsibilities include the overall day-to-day performance management of critical service areas in the CSSD department Technical training. Management of Hardware Service Products and Solutions. Management of hardware service service portfolio. Customer SLA management. Day-to-day management of all service assets related to the delivery
Road Operations Manager
Midrand
Market related Monthly
responsibilities:
- Oversee the day-to-day operations of our fleet of side tippers
- Schedule ify and implement process improvements
- Manage relationships with subcontractors
- Resolve SOPs and processes to ensure efficient transport operations
- Problem solve deviations from planned industry
- Proven track record of success in managing subcontractors
- Excellent communication
Operations Manager Bryanston
Insphired Recruitment SolutionsBryanston
70 000 - 80 000 looking for an Operations Manager , in Sandton, Johannesburg. Responsibilities: Staff Management Lead, motivate remain compliant. Provide operational support and guidance to staff. Manage work assignment and allocations updates etc. Operations Management: Manage timely data collection and update operations metrics to achieve and/or updating standard operating procedures for all business operational activities. Monitor and control Maintain accurate and clear documentation for operational procedures and activities. Work in compliance
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