Contact Centre Case Manager Jobs in South Africa
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Junior Contact Centre Advisor
Job Crystal
Gauteng
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre DUTIES & RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service external) Logging cases / tickets for customers (internal and external) on the Case Management System (CMS) (CMS) and manage the relevant cases / tickets within the SLA Accepting ownership for effectively solving keeping customers updated on the progress of the cases where applicable Performing First Line Troubleshooting
share this job on whatsappContact Centre Agent : Payjoy
Bryanston
Negotiable ty to work with little supervision
EDUCATION
Contact Centre Advisor Sandton
The Individual TouchSouth Africa
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service external) Logging cases / tickets for customers (internal and external) on the Case Management System (CMS) (CMS) and manage the relevant cases / tickets within the SLA Accepting ownership for effectively solving keeping customers updated on the progress of the cases where applicable Performing First Line Troubleshooting ensuring First Call Resolution (FCR) Escalating cases to other departments if FCR cannot be done during
Contact Centre Agent Alberton
Altron FintechAlberton
services, card personalisation and issuance, credit management software as well as debit and credit card payment position. KEY RESPONSIBILITIES: Handle incoming calls Manage incoming emails Handling incoming chats Make outbound application queries Assist with general product queries Contact customers to provide installation and training N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
Senior Contact Centre Agents
FreerecruitHyper By The Sea
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications generating of cases on dashboard and follow-up the processing of manual dashboard cases received at the the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard to attending Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage
Client Contact Centre Administrator 16000
Pro TalentCape Town Region
16000 Maintain and update your daily workflow queue for management reporting • To strive to have zero lost calls To verify and update if necessary all personal contact information for clients including the Medical Aid required for assessing the claim. • Liaising with the Manager regarding the claim decision pertaining to a client years proven client service/call centre experience. • Good time management • Proactive and creative in resolving
Junior Contact Centre Advisor Gauteng
Job CrystalGauteng
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre DUTIES & RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service external) Logging cases / tickets for customers (internal and external) on the Case Management System (CMS) (CMS) and manage the relevant cases / tickets within the SLA Accepting ownership for effectively solving keeping customers updated on the progress of the cases where applicable Performing First Line Troubleshooting
M-kopa Contact Centre Agent
Randburg
Negotiable ty to work with little supervision
EDUCATION
Vodacom Prepaid : Contact Centre Agents
Randburg
Negotiable
Contact Centre Advisor Market Related
The Individual TouchSouth Africa
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service external) Logging cases / tickets for customers (internal and external) on the Case Management System (CMS) (CMS) and manage the relevant cases / tickets within the SLA Accepting ownership for effectively solving keeping customers updated on the progress of the cases where applicable Performing First Line Troubleshooting ensuring First Call Resolution (FCR) Escalating cases to other departments if FCR cannot be done during
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