Contact Centre Case Manager Jobs in Gauteng
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Junior Contact Centre Advisor
Job Crystal
Gauteng
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre DUTIES & RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service external) Logging cases / tickets for customers (internal and external) on the Case Management System (CMS) (CMS) and manage the relevant cases / tickets within the SLA Accepting ownership for effectively solving keeping customers updated on the progress of the cases where applicable Performing First Line Troubleshooting
share this job on whatsappContact Centre Advisor Sandton
The Individual TouchSouth Africa
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service external) Logging cases / tickets for customers (internal and external) on the Case Management System (CMS) (CMS) and manage the relevant cases / tickets within the SLA Accepting ownership for effectively solving keeping customers updated on the progress of the cases where applicable Performing First Line Troubleshooting ensuring First Call Resolution (FCR) Escalating cases to other departments if FCR cannot be done during
Contact Centre Agent Alberton
Altron FintechAlberton
services, card personalisation and issuance, credit management software as well as debit and credit card payment position. KEY RESPONSIBILITIES: Handle incoming calls Manage incoming emails Handling incoming chats Make outbound application queries Assist with general product queries Contact customers to provide installation and training N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
Junior Contact Centre Advisor Gauteng
Job CrystalGauteng
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre DUTIES & RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service external) Logging cases / tickets for customers (internal and external) on the Case Management System (CMS) (CMS) and manage the relevant cases / tickets within the SLA Accepting ownership for effectively solving keeping customers updated on the progress of the cases where applicable Performing First Line Troubleshooting
Contact Centre Advisor Market Related
The Individual TouchSouth Africa
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service external) Logging cases / tickets for customers (internal and external) on the Case Management System (CMS) (CMS) and manage the relevant cases / tickets within the SLA Accepting ownership for effectively solving keeping customers updated on the progress of the cases where applicable Performing First Line Troubleshooting ensuring First Call Resolution (FCR) Escalating cases to other departments if FCR cannot be done during
Training Facilitator (contact Centre) (x2)
FreerecruitCentral Johannesburg
will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
Team Leader Contact Centre Midrand
Amasiko GroupSouth Africa
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and participating in hiring and training, and keeping management updated on team performance. Operations: Monitor customer service levels Use quality monitoring data management systems Monitor customer queries/complaints and procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration rectify deficiencies People Management: Manage and lead the Contact Centre team Identify areas of development
Training Facilitator (contact Centre) (x2)
FreerecruitCentral Johannesburg
Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
Case Manager
Johannesburg
Monthly operations will secure
Ensure compliance to case management procedures, standards and protocols
Plan hospitalisation
Ensure the correct categorisation and management of different patient accounts to facilitate
Ensure accurate and timeous finalisation of cases to facilitate reimbursement by Funders
Minimise />Minimise financial risk by the effective management of patient hospitalisation
Follow the established
Las Contact Centre Agent: Collections Market Related
Lancet Laboratories LtdSouth Africa
qualified candidate into the position of LAS Contact Centre Agent: Collections . This position is based queries to back office, team leader/supervisor/manager for further investigation • Ensure effective communication communication to clients, delivering high level of call centre service and telephone etiquette • Record all client
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