service and technical service enquiries through inbound calls and provide end-to-end service.
Main
ty to work with little supervision EDUCATION
experienced Contact Centre Trainers with experience in training staff in the international Call Centre (BPO) training staff in a call centre environment. Experience in a BPO outsource call centres servicing international Qualifications to jobsintellibpo.com Please put “ Contact Centre Trainer” in the Subject Line. Basic Salary:
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) to agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency managing contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial suitable roles / positions. For more information contact: Cayle Mboto cmbotonetworkfinance.co.za
not limited to):
applicants who meet the minimum requirements will be contacted. All positions will be filled in accordance with
international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
SKILLS An in-depth understanding of all distribution centre operations Working knowledge of ISO 9000/ VDA-6 with the conformity of group quality standards Inbound and outbound quality audits, Supplier process and Implement inbound and outbound product audits at the Cape Town and Centurion distribution centres Enhance monthly meetings in the Cape Town distribution centre to ensure the same quality principles applicable
experience in the Hospitality industry and STO inbound sales essential
similar role. You should have sound knowledge of inbound and outbound distribution procedures and as well