focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
in managing contact centres Proven ability to work independently and efficiently manage a contact centre
Health and Safety checks and inspections. Contact Centre Management and client to make necessary site arrangements
Requirements: Matric (Grade 12) 2 - 3 years Contact Centre Sales Management experience Must have international
Manage and lead the Contact Centre team Identify areas of development Coach and manage individual/team performance
queries on the Helpline from the contact centre and doctors
queries on the Helpline from the contact centre and doctors
Essential Outbound & inbound contact centre operational management and strategic planning experience
Duties will include but not be limited to: