understanding of Contact Centre Operations (minimum 5 years' experience at management level) including
focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
according to KPI’s in conjunction with Contact Centre Manager on a regular basis
according to KPI’s in conjunction with Contact Centre Manager on a regular basis
in managing contact centres Proven ability to work independently and efficiently manage a contact centre
strong background in customer service and Contact Centre Management
Strong knowledge of Contact Centre
Requirements: Matric (Grade 12) 2 - 3 years Contact Centre Sales Management experience Must have international
Manage and lead the Contact Centre team Identify areas of development Coach and manage individual/team performance
queries on the Helpline from the contact centre and doctors