Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre DUTIES & RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous)
be able to present benefits/opportunities of the sales or service in an effective manner.
EDUCATION
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
services, card personalisation and issuance, credit management software as well as debit and credit card payment position. KEY RESPONSIBILITIES: Handle incoming calls Manage incoming emails Handling incoming chats Make outbound with billing and settlement queries Assist with Sales leads/queries Assist with application queries Assist Assist with general product queries Contact customers to provide installation and training Outbound calls N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications received at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage. ● Computer finance debt collection matters. The post Senior Contact Centre Agents appeared first on freerecruit.co.za
advice business unit within Old Mutual. As a Direct Sales Financial Advisor within Direct Financial Advice opportunity to work within a financial sales outbound contact center where you will receive qualified comprehensive training, the necessary system and management support to assist you in building a successful identified as a role governed by the execution of sales under the FAIS act and, as a result, the successful or services over the telephone. Achievement of sales targets and objectives within tight business disciplines
Maintain and update your daily workflow queue for management reporting • To strive to have zero lost calls To verify and update if necessary all personal contact information for clients including the Medical Aid medical practitioners regarding medical history and accounts if required, relevant to obtaining information required for assessing the claim. • Liaising with the Manager regarding the claim decision pertaining to a client years proven client service/call centre experience. • Good time management • Proactive and creative in resolving
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre DUTIES & RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous)
be able to present benefits/opportunities of the sales or service in an effective manner.
EDUCATION
least 2 years’ relevant experience, preferably in sales / financial industry / Retail industry . Â