Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous)
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
application queries Assist with general product queries Contact customers to provide installation and training N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous)
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme training methods and interventions with the Contact Centre Training Manager if the expected performance
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration deficiencies People Management: Manage and lead the Contact Centre team Identify areas of development Coach and qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme training methods and interventions with the Contact Centre Training Manager if the expected performance
required; Regular engagement with the Stores Supervisor to ensure comprehensive operational flow and
Conflict Resolution
Technical Proficiency: Call Centre software, Customer Relationship Management (CRM)
qualified candidate into the position of LAS Contact Centre Agent: Collections . This position is based unresolved queries to back office, team leader/supervisor/manager for further investigation • Ensure effective communication to clients, delivering high level of call centre service and telephone etiquette • Record all client