To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and updated on team performance. Operations: Monitor inbound and outbound calls and email responses Provide procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration deficiencies People Management: Manage and lead the Contact Centre team Identify areas of development Coach and qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
similar role. You should have sound knowledge of inbound and outbound distribution procedures and as well
Report to SDS Leader
o GR Management – All inbound shipments must be processed within KPI
o EDI
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with challenges
Generative AI, Scripting in ServiceNow, Virtual Agent)
ATTRIBUTES A MUST EXPERIENCE IN TRAINING FIELD AGENTS ABILITY TO MENTOR AND MOTIVATE TERTIARY MANAGEMENT
ATTRIBUTES A MUST EXPERIENCE IN TRAINING FIELD AGENTS ABILITY TO MENTOR AND MOTIVATE TERTIARY MANAGEMENT
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof