Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in a relevant
to work with little supervision
EDUCATION, QUALIFICATIONS
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial role in ensuring that our financial services operations comply with relevant laws, regulations, and internal assess potential compliance risks within our operations. Develop and implement risk mitigation strategies
Main Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct sta
collection performance and supervise daily call center operations, collaborating with various departments for optimal performance targets are met, and managing the daily operations efficiently. Foster a high-performance culture the next level? Join our team as a Collections Operations Manager and make a significant impact Key Responsibilities: objectives. Measure and enhance the efficiency of operational processes. Create policies and procedures to company culture, and vision. Supervise daily operations of the collection call centers, collaborating
This global company provides innovative logistics services across South Africa. They offer a diverse culture with great opportunities for growth and development.
As the Logistics Controller,
and procedures. To adhere to all store standard operating procedures. To ensure continuity of service by knowledge Essential: Basic knowledge of retail store operations principles (stock management, merchandising,
Our Client is looking for a GDS System Operator, in a hybrid working position (Sandton). Job Summary: GDS flight systems to ensure seamless travel operations and excellent customer service. Key Responsibilities: industry regulations and standards related to GDS operations. Implement and monitor security measures to protect Knowledge of the travel industry and airline operations. Project management experience is a plus. Additional
/>- Deep ITSM knowledge
- Experience in IT-Operations
- Understanding and mastery of PIC processes
- Minimum 4 years experience in an operations environment
Role and Responsibilities:
- Lead of operation meetings
- Coordinate external contractors
Finance and Operations Manager will have oversight over both the financial and operational aspects of
Manager will supervise company operations, including managing the operations team, IT Contractors, Quality
will play a pivotal role in maintaining overall operational excellence and discipline, providing essential
Management: