passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team experience in an IT service desk environment
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
Customer Service Fixed Term Contract Position
The Customer Service Agent is responsible to effectively assist customers calls which cannot be resolved are escalated to correct stakeholders.
Main Responsibilities
and passionate about customer service and working in a customer service industry
Overall Purpose:
The Customer Service Agent is responsible to effectively assist customers specific queries and providing them with excellent service. It is imperative that accurate information is calls which cannot be resolved are escalated to correct stakeholders.
Main Responsibilit
and when required.
Minimum Requirements: Essential: Grade 12 / Matric Up to 6 months’ retail experience Computer literate from the storeroom, is stored and packed in the correct space timeously Ensure stock on shelves has not neatly presented and visible at all times, with correct labels and pricing Report all price discrepancies from customers are followed up with the customer service out of stock list Ensure all customer stock queries queries are dealt with and resolved Ensure the correct uniform and badge are worn at all times Minimize
all scheduled and non-scheduled maintenance, servicing, fault finding and repair on all Production Line for the facility by performing preventative and corrective maintenance leading to increased uptime and reliability operational reliability & safety, to help plan for corrective maintenance and to prevent accidents in the operational manuals and work orders to perform maintenance and service to the equipment. Utilize appropriate Personal Safety Quality Cost Delivery Communication Skills Matric or equivalent. Good Mechanical Aptitude. 3 - 5
an experienced Casual Cashier. Support customer service at point of sale while ensuring a world-class shopping shopping experience. Required: Grade 12 / Matric A minimum of 6 months’ experience cashier/till operations command of the English language Basic customer service Willing and able to work retail hours The post
customer service and technical service enquiries through inbound calls and provide end-to-end service.
Main
present benefits/opportunities of the sales or service in an effective manner.
Identify
demographics, delivering a high quality, professional service to these customers.
Exercise appropriate
with difficult customers.
Ensure correct listening skills and probing techniques are used
beverages, and snacks, providing exceptional customer service, and maintaining a clean and inviting environment maintenance of coffee equipment.
Customer Service:
Skills and Abilities:
keep our customers on board. Tracker requires the services of Retention consultant in the Retention department within the Customer Service Department are handled efficiently and in line with service level agreements customers. Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, customer. Negotiate and make relevant product and service adjustments in line with product pricing and Trackers
keep our customers on board. Tracker requires the services of Retention consultant in the Retention department within the Customer Service Department are handled efficiently and in line with service level agreements customers. Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, customer. Negotiate and make relevant product and service adjustments in line with product pricing and Trackers