administer the customer relationship management (CRM) system to ensure smooth operation and user satisfaction the CRM system - Provide training and support to users on how to effectively use the CRM system - Develop Develop and implement CRM system enhancements and customizations based on user feedback and business requirements requirements - Monitor system performance and troubleshoot any issues or errors that arise - Collaborate within the CRM system - Plan and execute data migration projects to transfer data to and from the CRM system
Join Our Client's Team as a CRM Commercial Data Analyst Our client, a leading global hygiene and health health company, is excited to welcome a CRM Commercial Data Analyst to their team in Johannesburg. In this you will secure the implementation of commercial systems, tools, & practices to enhance customer experience leading, directing, & developing the respective CRM & CA organization structure, team, & performance the value of launched solutions and tools Support CRM utilization, engagement and value for sales &
administer the customer relationship management (CRM) system to ensure smooth operation and user satisfaction the CRM system - Provide training and support to users on how to effectively use the CRM system - Develop Develop and implement CRM system enhancements and customizations based on user feedback and business requirements requirements - Monitor system performance and troubleshoot any issues or errors that arise - Collaborate within the CRM system - Plan and execute data migration projects to transfer data to and from the CRM system
This position is based in [Location].
At least 5 years of experience in system analysis and software development.
Responsibilities
implement customized CRM solutions to meet business requirements.
Integrate Systems:
Seamlessly
/>Seamlessly integrate CRM with other enterprise applications.
Optimize Data Management:
Ensure data consistency
/>Provide technical support and perform regular system maintenance.
Collaborate:
Work
/>Work closely with cross-functional teams to enhance CRM functionalities.
Qualifications:
3+ years of CRM development experience.
Proficiency with CRM platforms (e.g., Salesforce
implement customized CRM solutions to meet business requirements.
- **Integrate Systems:** Seamlessly integrate
integrate CRM with other enterprise applications.
- **Optimize Data Management:** Ensure data consistency
Maintenance:** Provide technical support and perform regular system maintenance.
- **Collaborate:** Work closely
closely with cross-functional teams to enhance CRM functionalities.
**Qualifications:**
- 3+ years of CRM development experience.
- Proficiency with CRM platforms (e.g., Salesforce
Description:JOB PURPOSE
The Lead CRM is responsible for overseeing the implementation
use of the Customer Relationship Management (CRM) system to enhance customer engagement, sales effectiveness
processes. This role plays a critical part in driving CRM strategy and maximizing the value of customer data
/>
CRM Strategy and Roadmap
Do:
- Develop and execute innovative CRM strategies to boost customer acquisition, retention
/>- Lead the implementation and customization of CRM solutions to optimize performance and data quality
cross-functional teams to align CRM initiatives with business goals.
- Utilize CRM data for insightful analytics
decision-making.
- Integrate CRM with other business systems and implement workflow automation.
CRM administration, implementation, or management roles.
- Expertise in CRM systems like Salesforce
and optimization of customer processes Advice on a CRM vision and roadmap based on added value to the client's Find out for yourself why clients, employees, and analysts think we're some of the best in the business. and optimization of customer processes Advice on a CRM vision and roadmap based on added value to the client's Find out for yourself why clients, employees, and analysts think we're some of the best in the business.