a self-motivated, highly driven and innovative Change Management Consultant to join their exceptional Responsibilities Primary focus will be implementing a change management plan that minimize employee resistance same while ensuring change agility in all the employees. Assess the scope of the change and execute plans the company impacted by change. Conduct coaching and manager training for change movement. Design a communication failures and identify processes. Enable a culture of customer centricity and be able to engage at all levels
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a self-motivated, highly driven and innovative Change Management Consultant to join their exceptional Responsibilities Primary focus will be implementing a change management plan that minimize employee resistance same while ensuring change agility in all the employees. Assess the scope of the change and execute plans the company impacted by change. Conduct coaching and manager training for change movement. Design a communication failures and identify processes. Enable a culture of customer centricity and be able to engage at all levels
client is looking for a dedicated and enthusiastic Customer Care Specialist to join their dynamic team. This involves providing exceptional customer service and support, ensuring customer satisfaction and loyalty in ties:
channel strategies to enhance market reach and customer engagement. Collaborating with cross-functional Market and Customer Insight Maintenance : Continuously monitoring market trends, customer behaviour, Strategic Account Management : Managing existing customer accounts strategically. Ensuring customer satisfaction growth. Customer Relationship Management : Serving as the primary point of contact for key customers. Resolving complex and/or significant customer relationships and key/national accounts with at least 5 years in a
channel strategies to enhance market reach and customer engagement. Collaborating with cross-functional Market and Customer Insight Maintenance : Continuously monitoring market trends, customer behaviour, Strategic Account Management : Managing existing customer accounts strategically. Ensuring customer satisfaction growth. Customer Relationship Management : Serving as the primary point of contact for key customers. Resolving complex and/or significant customer relationships and key/national accounts with at least 5 years in a
Head of Customer Service to join a luxury brand, dedicated to creating exceptional customer experiences receipt. Ensure all online orders are delivered to customers within 5 working days of order. Ensure any exchanges exchanges are delivered to a customer within 12 days of request. Respond to all customer queries on the same day they arrive (including weekends). Close off all customer queries within 48 hours of receipt Save the Sale issues are resolved on time directly with the customer. Collect, Track, Inspect, communicate, resolve
Head of Customer Service to join a luxury brand, dedicated to creating exceptional customer experiences receipt. Ensure all online orders are delivered to customers within 5 working days of order. Ensure any exchanges exchanges are delivered to a customer within 12 days of request. Respond to all customer queries on the same day they arrive (including weekends). Close off all customer queries within 48 hours of receipt Save the Sale issues are resolved on time directly with the customer. Collect, Track, Inspect, communicate, resolve
Process bookings and send booking confirmation to customers.
- Follow up on Quotes to fill up under utilised
documents (EG CNCA for Luanda)
- Invoice customers
- Process creditor invoices
- Submit