To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and deadlines. The role involves motivating team members, assessing performance, participating in hiring and training, and keeping management updated on team performance. Operations: Monitor inbound and
professionally to customer complaints & queries • Diligent reporting as required by line manager • To efficiently
professionally to customer complaints & queries • Diligent reporting as required by line manager • To efficiently
resolution of customer problems and complaints. Coordinates sales efforts with sales management, accounting
resolution of customer problems and complaints. Coordinates sales efforts with sales management, accounting