for providing technical support and advice to customers (internal and external) via the telephone. Responsibilities: received Serve as the first point of contact for customers seeking technical assistance over the phone or on the issue and details provided by customers. Walk the customer through the problem-solving process and update customer status and information. Pass on any feedback or suggestions by customers to the appropriate appropriate internal team. Customer Satisfaction Maintain the abandoned call rate below 4% (Abandoned call
resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with Incident
pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main schedules etc.) Requirements Proven experience as front desk representative, agent or relevant position Familiarity multi-tasking abilities Problem-solving skills Customer service orientation High School diploma; additional
background
imum 3 years experience in administration and customer service
Minimum 3 years' experience in administration and customer service Computer literate – Word and Excel Excellent ensuring the booking details are correct and no customer accounts are blocked on the system Load booking
Do you put customers at the heart of every decision you make? Browns The Diamond Store is looking for Responsibilities Build the bond between our brand and our customer, by answering queries, providing exemplary service
savings. We believe in the power of collaboration, customer centricity, and relentless innovation to shape knowledgeable Head of Customer Experience to join our team. The Head of Customer Experience is responsible implementing strategies to enhance the overall customer journey, ensuring exceptional service and satisfaction This role involves leading customer experience initiatives, fostering a customer-centric culture, and utilizing of customer needs, strong leadership abilities, and a passion for delivering outstanding customer experiences
for walk in customers Dealing with international clients Ensure information on customer orders is correct Understand customer needs and continuously promoting products to new and existing customers Contacting Contacting customers to ensure the accuracy of information on the invoices Follow up on sales quotes weekly Maintain accurate records of all follow ups made with customers with feedback to management Updating product knowledge calls to potential customers and following up on leads by referring the customer to the respective external
for walk in customers Dealing with international clients Ensure information on customer orders is correct Understand customer needs and continuously promoting products to new and existing customers Contacting Contacting customers to ensure the accuracy of information on the invoices Follow up on sales quotes weekly Maintain accurate records of all follow ups made with customers with feedback to management Updating product knowledge calls to potential customers and following up on leads by referring the customer to the respective external