strategic accounts (get involved) 2. Provide customers with a point of contact scenario. 3. Apply the efficient liaison meetings take place at Dealer level. 5. Co-ordinate after sales activities for allocated consultancy service to demonstrate total operating costs. 7. Manage positive supplier relationships. 8. Contribute results, grow customer satisfaction and relationships. 9. Provide a sales engineering service to ensure correct that the vehicle warranty remains intact to the customer. KEY DRIVERS ACCURATE UNDERSTANDING OF THE DEAL
sinosure parameters. · All vehicles invoiced to customers to be settled within 48 hours of the date of invoice brand awareness and leverage sales. · Monitor customer compliant resolution where necessary to positively Sales qualification · Minimum 5 years’ experience in similar role · Code 8 licence and own vehicle · Excel
and problem-solving skills to deliver support services for business applications. • The successful candidate internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction integrity within the system. • Ensure all critical services/systems are monitored. • Provide clear, professional and appropriate communication to colleagues, customers and suppliers. • Carry out system maintenance production computer systems in a customer facing support environment of at least 5 years. • Experience in database
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows quality, service, and professionalism. Continuously monitors delivery to make sure the customer is receiving
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows quality, service, and professionalism. Continuously monitors delivery to make sure the customer is receiving
Key Accountabilities and Outputs Customer Management Objectives To be actively engage and base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows quality, service, and professionalism. Continuously monitors delivery to make sure the customer is receiving
drive a differentiated service offering to Formal Convenience Trade customers, banner groups and outlets
and regional level and promote sales growth and customer satisfaction by successfully executing the national
efficiencies
POP evaluation of 3rd party delivery of service level agreements to grow accounts
Contribute
Model for The Beverage Company
Contribute to Customer and Product Segmentation Modelling, and Channel
manage sustainable, cost-effective route-to-market service methodologies for the Convenience Channel
Contribute
maintenance experience in workshop and field services; service, repair, and diagnostics knowledge/experience supplier and customer relations; and ensuring the highest quality standards and service is upheld at
to diverse industries, ensuring exceptional customer service and ongoing support. Position Overview : The (Advantageous) Agile certification (Advantageous) 3-5 years' experience in business process modelling /workflows
Finance and Insurance duties Arranging finance for customers who want to purchase vehicles Taking down finance products Chasing payments with finance houses Matric RE 5 certificate FETC Retail Insurance Qualification -