Position:
The Customer Service Agent is responsible to effectively assist customers with general and accurate information is provided to the customer and that calls which cannot be resolved are escalated limited to):
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback Management Monitor call centre metrics and key performance indicators (KPIs) to ensure service level agreements Implement and optimize call centre processes and procedures to improve efficiency and customer satisfaction Performance contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
incentives. Requirements: • Senior Certificate • Good verbal skills • Self-motivated • Prior call centre experience experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre Operators appeared
motivated graduates to join our team as Call Center Digital Customer Service Representatives. In this role, you you will provide excellent customer support through digital channels such as email, chat, and social experience is required as comprehensive training will be provided. Respond to customer inquiries and via digital channels. Maintain a high level of customer satisfaction through effective communication and skills. Ensure accurate and timely documentation of customer interactions and transactions. Collaborate with
the services of a target driven Loans Call Centre Manager to manage and develop the call centre into responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management of staff according to Company and individual requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial
Do you put customers at the heart of every decision you make? Browns The Diamond Store is looking for for a professional and passionate service-orientated representative who will foster positive relationships between our brand and our customer, by answering queries, providing exemplary service and adapting your approach approach depending on individual needs and requirements. Ensuring that all queries are dealt with in a manner within the required timeframes. Resolving any queries regarding products or services. Following-up
market related salaries are offered. Minimum Requirements: Completed University Degree or a 3 (three)
Do you put customers at the heart of every decision you make? Browns The Diamond Store is looking for for a professional and passionate service-orientated representative who will foster positive relationships between our brand and our customer, by answering queries, providing exemplary service and adapting your approach approach depending on individual needs and requirements. Ensuring that all queries are dealt with in a manner within the required timeframes. Resolving any queries regarding products or services. Following-up
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
the services of a target driven Loans Call Centre Manager to manage and develop the call centre into responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management of staff according to Company and individual requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial