development of new and enhanced ERP system products and solutions. • Work closely with various team members to use long-term solutions. • To provide proactive support to internal staff, and external customers: Analyse and appropriate communication to colleagues, customers and suppliers. • Carry out system maintenance and maintaining production computer systems in a customer facing support environment of at least 5 years
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage Success Factors Customer Perspective Communication Routine communication with customers or clients Problem concrete and procedural, troubleshoot and apply solutions in line with guidelines provided or escalate more negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage Success Factors Customer Perspective Communication Routine communication with customers or clients Problem concrete and procedural, troubleshoot and apply solutions in line with guidelines provided or escalate more negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations
Key Accountabilities and Outputs Customer Management Objectives To be actively engage and Success Factors Customer Perspective Communication Routine communication with customers or clients Problem concrete and procedural, troubleshoot and apply solutions in line with guidelines provided or escalate more negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations
who specialize in delivering modular process solutions to the capital equipment market. With a focus cater to diverse industries, ensuring exceptional customer service and ongoing support. Position Overview
/>Ensure the availability of timely and accurate customer and sales information and reports
Providing
accounts
Monitoring, tracking and processing customer claims/rebates on a daily basis and ensuring accuracy
predetermined guidelines, routines or procedures for solution, determine cause and impact, and choose the best
the most innovative, efficient and value adding solution when making a decision
Makes decisions in
strategic accounts (get involved) 2. Provide customers with a point of contact scenario. 3. Apply the relationships. 8. Contribute to sales CSM results, grow customer satisfaction and relationships. 9. Provide a sales that the vehicle warranty remains intact to the customer. KEY DRIVERS ACCURATE UNDERSTANDING OF THE DEAL deliveries and handovers. CUSTOMER RELATIONS 1. Manage and drive high level of customer interaction. Ensuring Ensuring the customer is kept up-to-date of the new vehicle transaction at all times. 2. Prospective customers
numerical checking and reasoning skills Broad solutioning and problem solving skills Spatial reasoning (recoveries) Ensure that all liability refunds due to customers are requested on a daily basis. Operational Diary rejected, negotiate terms and conditions with customer. Draft letter of demand based on quantum calculation listings) Stakeholders (internal & external customers, suppliers, shareholders, communities) All correspondence
numerical checking and reasoning skills Broad solutioning and problem solving skills Spatial reasoning (recoveries) Ensure that all liability refunds due to customers are requested on a daily basis. Operational Diary rejected, negotiate terms and conditions with customer. Draft letter of demand based on quantum calculation listings) Stakeholders (internal & external customers, suppliers, shareholders, communities) All correspondence
engineering studies, detailed engineering of processed solutions, project implementation and commissioning. The