Reference: CPT007089-ME-1 IT TECHNICAL SUPPORT MANAGER Roodepoort Minimum requirements: Bachelor's degree related field Proven experience in a technical support management role (minimum 5 years) Good understanding audiences including colleagues, customers, and industry experts Customer-focused mindset with strong problem-solving problem-solving skills Experience with support ticketing systems and customer relationship management (CRM) tools
applications are submitted with correctly certified supporting documentation in order for applications to be
applications are submitted with correctly certified supporting documentation in order for applications to be
field
work in a supportive and professional environment. Responsibilities: Manage and maintain customer accounts terms, and aging debtors Proactively contact customers to resolve payment issues and disputes Coordinate Coordinate with internal teams to resolve customer queries and provide necessary documentation and information outstanding debt Maintain accurate and up-to-date customer records and credit files Follow company credit
work in a supportive and professional environment. Responsibilities: Manage and maintain customer accounts terms, and aging debtors Proactively contact customers to resolve payment issues and disputes Coordinate Coordinate with internal teams to resolve customer queries and provide necessary documentation and information outstanding debt Maintain accurate and up-to-date customer records and credit files Follow company credit
or stakeholders - Ensure day to day operational support required from area of specialisation is provided provided to enhance performance Cost containment - Support the identification, development, and implementation specialisation Drive customer-centricity - Maintain a high level of impact on other departments to support improved Network key relationships - Engage with and provide support to the established network of internal and external external expert resources and partners Specialist support to projects - Produce financial forecasts and provide
do:
innovative, cost effective and customer-centric new products supported by comprehensive benefit rules appropriate leader or stakeholders Cost containment - Support the identification, implementation and development Continuously review cost / benefit and ROI Drive customer-centricity - Maintain a high level of inter-departmental the brand in professional networks Specialist support to projects - Own Specialist knowledge in projects innovative, cost effective and customer -centric new products supported by comprehensive benefit rules
innovative, cost effective and customer-centric new products supported by comprehensive benefit rules appropriate leader or stakeholders Cost containment - Support the identification, implementation and development Continuously review cost / benefit and ROI Drive customer-centricity - Maintain a high level of inter-departmental the brand in professional networks Specialist support to projects - Own Specialist knowledge in projects innovative, cost effective and customer -centric new products supported by comprehensive benefit rules