Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) Implement and optimize call centre processes and procedures to improve efficiency and customer satisfaction Performance contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Position:
The Customer Service Agent is responsible to effectively assist customers with general and accurate information is provided to the customer and that calls which cannot be resolved are escalated limited to):
The ideal Customer Support candidate would be a good fit with the team and culture. The role would best Processing stock releases. Handling / Responding to customer queries (COAs, Halaal certs, etc). Liaising with Preparing pro forma invoices as required. Issuing new customer forms, credit applications etc. Reviewing daily with Sales Manager as required. Reviewing weekly call-off report in conjunction with Sales Manager to Review ad hoc open orders reports received from customers. Monthly Maintain printer consumables / servicing
The ideal Customer Support candidate would be a good fit with the team and culture. The role would best Processing stock releases. Handling / Responding to customer queries (COAs, Halaal certs, etc). Liaising with Preparing pro forma invoices as required. Issuing new customer forms, credit applications etc. Reviewing daily with Sales Manager as required. Reviewing weekly call-off report in conjunction with Sales Manager to Review ad hoc open orders reports received from customers. Monthly Maintain printer consumables / servicing
We provide a variety of customer care, sales, claims, administration and office-based services to international 24-hour uninterrupted support services. We are looking for Customer Service Consultants for an exciting international international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Customer Service Agents
Based JOB:
Process customer service and technical service enquiries through inbound calls and provide end-to-end :
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
company based in the Midrand area to give office support to other staff members, data capturing, reporting reporting, secretarial duties as well as customer service. Requirements: Grade 12 Tertiary qualifications will helpful Telephone skills: Good phone Etiquette Customer Enquiries and complaints experience. Financial (Rep Platform): Adding New customers, removing customers, updating H/O Customers and store changes and rep rep changes Check Wix (Website) daily for customer enquiries Enquiries email: Enquiries complaints report
Permanent job opportunities available for recent graduates to join an innovative and fast-growing insurance company based in Bryanston. We seek to employ individuals with good communication and interpersonal skills, good problem solving and analytical skills, ability to learn quickly and work well i