function. Managing the Insurance requirements for Customers in the relevant portfolio. Activities include reconciliation of accounts; resolving queries; customer visits; statement sending and engagement with rebates Reconciliations of the debtors' accounts Customer Statements Facilitate New accounts – SAP system Master file maintenance Communicating with BU's Customer visits to be executed to ensure good working relationship Release within mandate Customer Visits / Insights Regular visits of customers to resolve queries Regular
Customer Service Agents
Based
OVERALL PURPOSE OF JOB:
Process customer service and technical service enquiries through :
representatives to market our hair products to salon's, customers and clients. Present, promote and selling of hair existing/potential customers to meet their needs Establish, develop and maintain positive business and customer relationships out and follow up on customer leads Supply management with reports on customer needs, problems, interests
representatives to market our hair products to salon's, customers and clients. Present, promote and selling of hair existing/potential customers to meet their needs Establish, develop and maintain positive business and customer relationships out and follow up on customer leads Supply management with reports on customer needs, problems, interests
incoming customer incidents and requests. The team provides support to our global customer base covering come into play as soon as they client get more customers Loads of growth potential 1.To ensure all incoming severity of the incident and appropriately set customer expectations. 4.To gather information, interpret and problem solving support skills. 5.To keep customers regularly updated through their incident life with our Development teams, defining and testing custom solutions to reported issues. 10.To undertake such
spoken with good customer relations skills and must have the ability to deal with customer queries / complaints
severity of the incident and appropriately set customer expectations. To gather information, interpret investigative and problem solving support skills. To keep customers regularly updated through their incident life with our Development teams, defining and testing custom solutions to reported issues. To undertake such and eCommerce systems • Commercial experience in customer services
improvement on Service Levels and Customer experience in turn increase Customer Satisfaction.
spoken with good customer relations skills and must have the ability to deal with customer queries / complaints
spoken with good customer relations skills and must have the ability to deal with customer queries / complaints