Customer Training Support Consultant (POS 24081)
Somerset West
R 18 000 packages
Closing Date: 30 April 2024
employ a Production Supervisor to join their team. As a Manufacturing Supervisor you will be required production targets Drive Quality to achieve zero customer complaints (internal and external) Create and
Services Consultant role aims to provide holistic customer champion services to clients, focusing on day-to-day promptly and effectively. Customer Interaction Management: Handle customer requests, complaints, and Record Keeping: Maintain accurate records of all customer interactions, including details of issues reported Attention to detail and accuracy in documentation. Customer-centric approach with a focus on delivering exceptional
Customer Success Consultant (POS24087)
Somerset West
R18 000 to R 23
Youre passionate about great customer experience, making complex things simple, all years of experience in an account management, customer success or online training in the software industry
appropriate
Handle and resolve customer requests and complaints.
Minimize customer churn by pro-active client client consultations
Improve customer experience through product support in product design and
Analysing claims Delivering results and meeting customer expectations Adapting and responding to change incumbent will report directly to the Claims Supervisor and will be responsible for the following functions:
delivery times. Obtain shipping reports from the clearing agents. Obtain progress reports from the relevant stakeholders and timeous communications of delays. Customs Clearance: Ensure commercial documentation is received suppliers and is accurate. Forward documentation to clearing agents. Update the shipment schedule with dates certificates are received timeously and collected by the clearing agents. Record Phytosanitary certificates on the daily progress reports from Clearing Agents). Confirm delivery dates with clearing agents. Update the shipment
delivery times. Obtain shipping reports from the clearing agents. Obtain progress reports from the relevant stakeholders and timeous communications of delays. Customs Clearance: Ensure commercial documentation is received suppliers and is accurate. Forward documentation to clearing agents. Update the shipment schedule with dates certificates are received timeously and collected by the clearing agents. Record Phytosanitary certificates on the daily progress reports from Clearing Agents). Confirm delivery dates with clearing agents. Update the shipment
targets by: Actively targeting potential new customers; Weekly cold calling and canvassing; Actively company products to customers “close the deal”; Servicing of existing customers through visits and calls touch and follow up with existing and prospective customers to see if they have any additional needs or concerns; up on deliveries to customers with the warehouse, transporter and the customers and establish if they feedback to sales management in the event that customers were not completely satisfied in order for management
targets by: Actively targeting potential new customers; Weekly cold calling and canvassing; Actively company products to customers “close the deal”; Servicing of existing customers through visits and calls touch and follow up with existing and prospective customers to see if they have any additional needs or concerns; up on deliveries to customers with the warehouse, transporter and the customers and establish if they feedback to sales management in the event that customers were not completely satisfied in order for management
store. With a focus on delivering exceptional customer service, driving sales, and maintaining the brand
targets and deliver outstanding customer experiences.
o Set clear expectations and provide ongoing
maintaining profitability.
o Resolve escalated customer issues or complaints promptly and effectively
ensuring a positive resolution and preserving customer satisfaction and loyalty.
o Implement initiatives
initiatives to enhance the overall customer experience.
o Oversee the visual presentation of the store