interactions and technical issues in the support ticketing system. Customer Service: Guide customers through troubleshooting to senior technical support staff or relevant departments, as required. Follow up with customers to ensure functionality and performance of solar energy systems and electrical equipment. Continuous Learning and technical role. In-depth knowledge of solar energy systems, electrical equipment, and related components.
include: Registration related enquiries CRM Logging System and Telephonic enquiries Product and general information Price etc. Obtain Information from relevant departments to resolve/ provide feedback on enquiries Responsible
include: Registration related enquiries CRM Logging System and Telephonic enquiries Product and general information Price etc. Obtain Information from relevant departments to resolve/ provide feedback on enquiries Responsible
forms and related paperwork Oversee the training department Submit monthly and quarterly reports, or as and
forms and related paperwork Oversee the training department Submit monthly and quarterly reports, or as and
Required Sound knowledge of Financial computer systems. Established proficiency in Microsoft 365 office implementation and maintenance of Company financial IT systems in Retail Stores (e.g SAGE Implementation, Point
Development Manager or similar role in the technology, systems knowledge, or security industry. Strong track record
Development Manager or similar role in the technology, systems knowledge, or security industry. Strong track record