outbound calling operations by ensuring that the dialler system is optimized, compliant, and aligned with optimizing dialler operations in alignment with organizational goals.
Customer Service industry is currently looking for a Dialler Manager , in Durban, Kwa – Zulu Natal. Responsibilities: outbound calling operations by ensuring that the dialler system is optimized, compliant, and aligned with optimizing dialler operations in alignment with organizational goals. Lead a team of dialler analysts. the selection, implementation, and management of dialler technology solutions. Define key performance indicators indicators (KPIs) and establish benchmarks for dialler performance. Monitor and analyse performance metrics
exception reporting Implement and create dialler strategies Analyse dialler statistics to ensure that optimum