Customer Service industry is currently looking for a Dialler Manager , in Durban, Kwa – Zulu Natal. Responsibilities: outbound calling operations by ensuring that the dialler system is optimized, compliant, and aligned with optimizing dialler operations in alignment with organizational goals. Lead a team of dialler analysts. Oversee the selection, implementation, and management of dialler technology solutions. Define key performance indicators indicators (KPIs) and establish benchmarks for dialler performance. Monitor and analyse performance metrics
The Dialler Manager overall plays a crucial role in driving the success of outbound calling operations operations by ensuring that the dialler system is optimized, compliant, and aligned with business objectives around ensuring that the dialer system effectively supports the organization's goals and objectives related optimizing dialler operations in alignment with organizational goals. Lead a team of dialler analysts. Oversee the selection, implementation, and management of dialler technology solutions. Define key performance indicators
your knowledge, investigative and problem solving support skills. To keep customers regularly updated through post held To maintain an up-to-date knowledge of supported applications and developments To take an active with online retail business and eCommerce systems support • Experience working with SOAP requests and responses
this second line support role in our growing Global Ecommerce and Mobile Apps support team, you will be customer incidents and requests. The team provides support to our global customer base covering multiple time ELP Backend experience Team of 10 Support Consultants, 2 nd Line Support Good understanding of Web Applications your knowledge, investigative and problem solving support skills. 5.To keep customers regularly updated through held 11.To maintain an up-to-date knowledge of supported applications and developments 12.To take an active
invoices, purchase orders, and financial reporting. Support project managers with administrative tasks, event
To ensure specialist 2nd tier user support on more complex processes and functionality within one of Work effectively as part of a team and seek to support the team's goals; Ensure that relevant feedback
Company is looking for hire a Helpdesk Support & Data Analyst Must be - Energetic, but in their place attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able to present ACCOUNTABILITIES Technical Support: • Provide day-to-day technical support to all business units through • Create, manage, and analyse data reports to support day-to-day operations. • Develop and write MySQL Extranet, and Magic Eye (ME) to provide expert support. • Keep users informed about developments/changes
/>Description:JOB PURPOSE
The Support Analyst (Production System) is responsible for ensuring
and collaborating with cross-functional teams to support business operations.
RESPON
aborate with development, infrastructure, and support teams to troubleshoot and resolve complex technical
process improvements to streamline production support activitiesSecurity and Compliance
analysts and team members
IT Support Technician - Gauteng SPECIFICATION The IT Technical Support Engineer is responsible for providing providing technical support and assistance to clients, both remotely and onsite. This role involves troubleshooting INDICATORS Client Support and Troubleshooting: Logging of calls, troubleshooting, onsite support when required and ticketing systems to manage and prioritise support requests. Awareness of IT-related regulatory requirements
IT Support Consultant - Gauteng Duties and responsibilities: Perform troubleshooting to diagnose and clients as well as the organization's computers. Support to these systems can be through remote access or within their company. Respond to daily end user support requests, such as hardware, software, peripheral phone issues for both on-site and remote users Support, document, monitor, configure, and administer the procedures or provide training to end users and IT Support Technician staff when needed. Assist with the assessment