outbound calling operations by ensuring that the dialler system is optimized, compliant, and aligned with optimizing dialler operations in alignment with organizational goals.
Customer Service industry is currently looking for a Dialler Manager , in Durban, Kwa – Zulu Natal. Responsibilities: outbound calling operations by ensuring that the dialler system is optimized, compliant, and aligned with optimizing dialler operations in alignment with organizational goals. Lead a team of dialler analysts. Oversee the selection, implementation, and management of dialler technology solutions. Define key performance indicators indicators (KPIs) and establish benchmarks for dialler performance. Monitor and analyse performance metrics
for a Support Analyst to join their dynamic team Description The main purpose of the Support Analyst is is to support and monitor the day-to-day performance of applications in the Operations Applications suite suite. Support includes analyzing enhancements and responding to production issues and outages related should have the drive and ability to take the support item and run with it . You need to have the ability through various systems is required. Functions: Support and maintain applications within the scope of the
The main purpose of the Support Analyst is to support and monitor the day-to-day performance of applications applications in the Operations Applications suite. Support includes analyzing enhancements and responding should have the drive and ability to take the support item and run with it . You need to have the ability
Functions:
The Dialler Manager overall plays a crucial role in driving the success of outbound calling operations operations by ensuring that the dialler system is optimized, compliant, and aligned with business objectives around ensuring that the dialer system effectively supports the organization's goals and objectives related optimizing dialler operations in alignment with organizational goals. Lead a team of dialler analysts. Oversee the selection, implementation, and management of dialler technology solutions. Define key performance indicators
your knowledge, investigative and problem solving support skills. To keep customers regularly updated through post held To maintain an up-to-date knowledge of supported applications and developments To take an active with online retail business and eCommerce systems support • Experience working with SOAP requests and responses
Technologies Required:
Experience in ERP modules with proficiency in:
This may also mean becoming involved with IT support on the customers end and their maintainers.
Keep
Keep up to date and aware of the technical support issues, IT policies and best practice methods. update Billing;
Basic email configuration and support (Incoming and Outgoing SMTP Setting) for Microsoft
Required
this second line support role in our growing Global Ecommerce and Mobile Apps support team, you will be customer incidents and requests. The team provides support to our global customer base covering multiple time ELP Backend experience Team of 10 Support Consultants, 2 nd Line Support Good understanding of Web Applications your knowledge, investigative and problem solving support skills. 5.To keep customers regularly updated through held 11.To maintain an up-to-date knowledge of supported applications and developments 12.To take an active