Good verbal skills • Self-motivated • Prior call centre experience is required A basic salary of R 8500 8500 p.m. loads of perks The post Call Centre Operators appeared first on freerecruit.co.za .
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of staff requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
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responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
y to build customer loyalty
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Required
Intellitech Systems managed services technical lead. This role provides on-site support as required by customers well as management of all installed site infrastructure and liaison with the site management team. This tasks and instructions from customer managers and site management. Day to Day: Perform resolution of customer superiors Successfully execute all 1st and 2nd line support tasks Be the single point of contact for all projects relationship with customer teams Ensure logging of all support requests within a ticketing system (either ITS
maintenance of training documentation Efficient management of RMA processes Technical and design assistance Minimum Requirements: - Min 3 years in a technical support role (Smart home industry preferred) - Strong IP Good communication skills - Planning and project management - Sound decision-making ability - Skilled problem