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Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
JOB PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution execution of the collection's strategies through the management of the daily productivity in and output measures course in Management is an advantage. • 7 years working experience in a large call centre at a debt collection years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with other
ISP in Joburg seeks a highly ambitious Call Centre Manager with strong intuition and leadership skills must have 2-3 years prior experience as a Call Centre Manager in an ISP environment. While we would really Apply here https://www.datafin.com/job/isp-call-centre-manager-jhb/ OR e-mail a Word copy of your CV to chantelledatafin the reference number of the job. ISP, Call, Centre, Manager, JHB, Negotiable
Diploma or Degree.
Duties:
appropriate action as required. To efficiently manage and control all operational activities of the store, stock management, shrinkage, general housekeeping and administration. To successfully manage in-store employees through effective selection, leadership, management and on-going development in order to build capacity relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives Sound understanding and application of financial management principles Strong retail/FMCG background and
lookout for an Analytics Manager specialising in finance control, to join their excellent team standard. If you are ready to lead the financial control analytics team and accurately deliver all financial Financial Controllers to continuously evaluating the control framework in Financial Control and to enhance
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credit risk assessments
Open new accounts and manage credit terms/limits on existing customers
Assist
exposure monthly and inform managers
Liaising with branch and regional managers on overdue customer amounts
Manage monthly reporting of bad debts under group policies
Manage the credit control team,
collection meetings with branch managers and credit controllers
Managing credit risk and credit exposure
and services industry as their next Credit Control Manager and lead the charge in ensuring the financial happy Commercial support quote-to-cash: engage and control payment terms and commercial payment terms, credit credit risk assessments Open new accounts and manage credit terms/limits on existing customers Assist team exposure monthly and inform managers Liaising with branch and regional managers on overdue customer amounts VAT laws Manage monthly reporting of bad debts under group policies Manage the credit control team, setting