monthly market reports Manage products complains and escalate to RP and Sales Continuous product training on
retention strategies. Handle employee grievances and escalate issues to senior management when necessary. Ensure
retention strategies. Handle employee grievances and escalate issues to senior management when necessary. Ensure
relationship with external stakeholders by reporting and escalating unresolved issues to the unit manager Requirements
ensure a high level of satisfaction. Resolve any escalated customer issues or complaints promptly. Financial
ensure a high level of satisfaction. Resolve any escalated customer issues or complaints promptly. Financial
appropriate systems, tools and techniques Report and escalate to management as needed Manage the relationship
submit documentation promptly. Train clients on escalation processes for technical issues and support queries
identify areas of financial and operational risk and escalate appropriately. Supervise cash management activities
end-to-end commercial activities and the resolution of escalated issues Implement value opportunities and assist category/contract/supplier performance and intervene/escalate proactively where required Investigate digitization