migration/transformation of existing IT Service Management processes and services from one platform to ServiceNow platform maintaining and continuous improvement of IT Service Management processes and practices. Extensive ServiceNow matter expert (SME) on ITSM related topics: ITSM processes, foundation data, governance, and measurements Focusing on continual service improvement to enhance service delivery and process efficiency. Interacting with
distributed systems Understanding INC, CM,PM processes Knowledge of RESTful APIs Any additional responsibilities Duties: Responsible for the needs-based operating process within the agreed quality Ensures the operability implementation of all tasks and content of the process IT Operations (IT.03 Monitor and Operate IT Product) assigned applications. Controls the measures to improve operational quality for the assigned applications for the assigned applications. Supports the AWM Processes "Deliver & Operate IT Technology" and "Manage
maintaining and continuous improvement of IT Service Management processes and practices.
ves IT Infrastructure Operations IT Process Steering IT Process Governance Data Analysis The ability ROLE: Consulting on the GROUP IT architecture processes with the focus on Technical Lifecycle Management Service Management. Ensure, drive, steer, report and improve the quality of architecture documentation with TLM process templates. Updating & maintaining TLM service offerings in ServiceNow. IT Process Mai Maintenance/Communication/Optimization/Improvement in IT Service Management (ITIL) with focus on TLM Review
and solve SAP Module issues Conduct SAP Module process configuration Update and maintain all SAP Module Proactively propose solutions to improve the support of (new) business processes Support the functional team modules Understand interfaces, IDOC and RFC's processing Preparing the cut over strategy for MM objects User manuals and conducting training to business process owners Go-live preparation and post Go-live support
solve SAP Module issues
and Send Bank statement to Annie and cc Lizelle Process Supplier invoices on pastel Continuously as needed International supplier stock and process invoices on pastel Inventory Journals Process the Cashbook (Std Bank Current Depreciation Journal Interest Journal - Neels Bridging Finance Interest Journal - White Wing Loan accounts Recon Break Down Fleet account for processing Break Down Std Bank CC for processing Do a margin exercise and update Tax numbers if they don't have one. Month End Process and reconcile cashbooks on pastel: Std Bank Current
with Jira and Confluence Experience with ITIL processes (Incident, Change and Problem management) Any infrastructure teams Continuously working on improving operational stability Work on automation of platform stakeholders and development teams in constantly improving our Endpoint Management platforms' stability and
Jira and Confluence
with Jira and Confluence Experience with ITIL processes (Incident, Change and Problem management) Any infrastructure teams Continuously working on improving operational stability Work on automation of platform stakeholders and development teams in constantly improving our Endpoint Management platforms' stability and