& user interfaces. Create requirements in the form of user stories with appropriate acceptance criteria content to ensure it remains relevant and useful. Assist in the development of content that can be used
members and delivering exceptional customer service assistance.
Key Performance Areas i
telephones
supporting general Member satisfaction and retention. Assist, supervise work with the Sales Team in the abscense
and accuracy; Assisting with internal and external Billing queries timeously; Assisting with training
and accuracy; Assisting with internal and external Billing queries timeously; Assisting with training
plans. Manage assigned accounts by enforcing terms. Assist clients to reconcile accounts and resolve client
recordkeeping skills; Positive attitude; Willingness to assist and grow. A Degree or Diploma in Administration/
between quality work and speedy resolution of claims Assist clients with queries/complaints where necessary
between quality work and speedy resolution of claims Assist clients with queries/complaints where necessary
database Keep team updated with product knowledge Assist with ad-hoc projects to improve the sales and application