personal and commercial policies
required Accreditation: Must be accredited as an assessor and moderator by the MICT SETA RESPONSIBILITIES:
(MCDST) Accreditation: Must be accredited as an assessor or moderator by the MICT SETA RESPONSIBILITIES:
(MCDST)
required
leader a team of customer care agents and quality assessor for an international company. Duties: Monitor
Responsibilities: Collaborate with third party assessors to develop, implement, and maintain health and
our dynamic team. As a Scrum Master, you will facilitate Agile practices and processes, ensuring that to embody the values of Agile, must be a good facilitator, coach, and leader, enabling teams to work efficiently team on Agile principles and Scrum practices. Facilitate Scrum events (Daily Stand-ups, Sprint Planning and Scrum framework. Excellent communication, facilitation, and conflict resolution skills. Ability to Understanding of Agile and Scrum Framework. Facilitation and Coaching Skills. Servant Leadership. Conflict
Position Objectives Daily management of the Credit Facilitation team. Manage debtor's days, Bad debt provision Specific Accountabilities Manage the Credit Facilitation team to deliver on the following: Debtor's book: under control and properly managed Ensure Credit Facilitators make the relevant phone calls needed in line stand in is allocated in the absence of a Credit Facilitator ADs are to be notified if accounts are to remain holding account when proof provided by Credit Facilitator Month end Reconciliations Reconciliations (Pay
translating those requirements to enhance, support and facilitate effective solutions through either configuration testing and go-live stabilisation. Prepare and facilitate assessment/blueprint workshops to analyse clients' etc. Prepare summary level presentations and facilitate future state system design and process workshops acceptance test scenarios and scripts as well as facilitate and provide direct support for user testing. creation of cutover plan and scripts as well as facilitate and provide direct support for production migration