the sites (OR Tambo, Rhodesfield, and Marlboro Gautrain Stations) Minimum Qualifications/ Competencies
the sites (OR Tambo, Rhodesfield, and Marlboro Gautrain Stations) Minimum Qualifications/ Competencies
general health AND a certificate of fitness (Red Ticket).
Duties & Responsi
housekeeping standards and maintained.
Ensure good housekeeping standards and maintained. Examines objects to be moved, estimate their size, shape general health AND a certificate of fitness (Red Ticket). Market Related
Department. Daily / weekly / monthly reports. Medical examinations, follow ups and addressing issues that may arise health AND requires a certificate of fitness (red ticket). Market Related
and incidents reported via telephone, email, or ticketing system.
Provide first-line technical support track all incidents and service requests in the ticketing system.
Follow up with customers to ensure manage service desk queues, ensuring that all tickets are managed within the established SLAs.
Communicate clients and internal teams to keep them informed of ticket status and progress.
Install and configure experience
Must have experience with service desk ticketing systems and remote support tools.
Must have
required to perform periodic telephonic, email and ticket duty on the service desk, providing 3rd line support support ticket even if the issue is not resolved on the call, we need to track all support tickets. - Call service requests when tickets are logged. - Call customers with open or pending tickets to supply feedback well as to get additional information. - MTTR on tickets are met according to SLA - Analyze issues and performance within the agreed ServiceLevel Agreement. Zendesk Tickets: ● Respond to high-priority incidents and service
Operating Procedures
tasks and tickets as required · Action and resolve CIM (Critical Incident Management) tickets as required (Incident Management) tickets · Raise and lead tasks PM (Problem Management) tickets as identified · Handling Handling Tickets and Tasks with the responsibility for closing the same within defined SLA's (Service Level organisational Agile Working Model · Performing ticket duty services as and when required in-line with
tasks and tickets as required · Action and resolve CIM (Critical Incident Management) tickets as required (Incident Management) tickets · Raise and lead tasks PM (Problem Management) tickets as identified · Handling Handling Tickets and Tasks with the responsibility for closing the same within defined SLA's (Service Level organisational Agile Working Model · Performing ticket duty services as and when required in-line with