an inspiring, empowering, and results-oriented leader with a passion for service excellence while maintaining duties, you will direct and oversee all hotel operations during the night shift to ensure guest satisfaction inform all overnight staff of nightly activities, group and special arrivals, requests, and repeat guests strong Room Division & Food and Beverage operational background with experience in managing
based on coverage needs. • Administration of user/group roles to optimize contact center performance. •
involves using agreed SOPs and ensuring all guest and group payments are made within predetermined timelines
and outstanding service experiences, achieving operational profitability by driving sales targets and managing and conduct to overseeing the daily restaurant operations, including bookings, stock ordering and control
adjusted accordingly). Co-ordinate all restaurant operations - in-depth knowledge and experience of Pilot
executive reporting • Build dashboards for daily operational usage • Analyze customer touchpoints with the