or Cape Town
We are seeking an exceptional Guest Relations Specialist with outstanding communication
skills and a passion for delivering extraordinary guest experiences. This pivotal role demands a proactive
environment and excels at understanding and anticipating guest needs effortlessly and professionally.
Key
correspondence with guests during their stay, focusing on enhancing their journey.
friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on Duties: Welcome and greet guests. Answer and direct incoming calls. Inform guests of hotel rates and services confirm reservations for guests. Register and check guests in. Confirm relevant guest information. Requirements:
massage services to guests using props and/or products. Provide body treatments to guests using body scrubs scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard
operations, including check-ins, check-outs, and guest inquiries.
daily basis to ensure great service and exceed guests’ expectations. You will excel in this role if you serving guests with the willingness to go the extra mile Duties & Responsibilities • Assist guests with etc. • Interacting with guests while assisting with luggage • Parking guests’ cars • Perform fundamental interpersonal skills to be able to interact with guests • Efficient complaint handling • Be Flexible in
agent & guests' expectations. To secure, cost and present product to the agent/guest accurately, and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation updates Quoting bookings – Design, develop and plan guests' journeys Quote accurately and timeously keeping benefit both WS and the agent. Understand the agents/guests needs in each quote, if email doesn't help clarify all VIP guests to the relevant managers & sales team. For special needs/high risk guests, follow
agent & guests' expectations. To secure, cost and present product to the agent/guest accurately, and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation updates Quoting bookings – Design, develop and plan guests' journeys Quote accurately and timeously keeping benefit both WS and the agent. Understand the agents/guests needs in each quote, if email doesn't help clarify all VIP guests to the relevant managers & sales team. For special needs/high risk guests, follow
agent & guests' expectations. To secure, cost and present product to the agent/guest accurately, and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation updates Quoting bookings – Design, develop and plan guests' journeys Quote accurately and timeously keeping benefit both WS and the agent. Understand the agents/guests needs in each quote, if email doesn't help clarify all VIP guests to the relevant managers & sales team. For special needs/high risk guests, follow
experience
Duties:
Creative planning and designing of guest itineraries or out of the box planning and designing
services ensuring the best possible experience for the guests.
Skills required:
Understanding of
and guests
Problem-solving skills
Experiential creativity (crafting the ultimate guest experiences)
experience Duties: Creative planning and designing of guest itineraries or out of the box planning and designing services ensuring the best possible experience for the guests. Skills required: Understanding of travel industry agents and guests Problem-solving skills Experiential creativity (crafting the ultimate guest experiences)