JHB000555-EM-1 Unified Endpoint Management – Technical Specialist to be responsible for the verification with VIP and End-user support Experience with technical documentation and standard operating procedures
experience ESSENTIAL SKILLS Broad understanding of Technical Lifecycle Management (TLM) in IT Prior experience Infrastructure Operations IT Process Steering IT Process Governance Data Analysis The ability to analyse and visualise (both verbally and written) with both technical and non-technical colleagues / users. ROLE: Consulting GROUP IT architecture processes with the focus on Technical Lifecycle Management (TLM) Support with the Planning with focus on TLM. Supporting the development of technical recommendation with respect to TLM. Updating &
and End-user support
working experience in IT Service management Strong technical knowledge in ITSM tools, incident, problem and related topics: ITSM processes, foundation data, governance, and measurements. Creating and updating documentation issues to ensure service standards. Supporting IT governance and audit requirements to maintain compliance
experience in IT Service management
responsibility. Controls the implementation of technical lifecycle management measures as well as the identified "Deliver & Operate IT Technology" and "Manage IT Governance" Controls the measurement and communication of
reports Use your Service Now experience to exercise governance on the reporting developments. Test and deploy
reports
(both verbally and written) with both technical and non-technical colleagues/users.