service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing
Technician is primarily responsible for providing technical support and advice to customers (internal and first point of contact for customers seeking technical assistance over the phone or email. Perform remote customer support, either telephonic or at the front desk. Always comply with PPE policy. Keep work areas helpdesk technical experience Skills and Knowledge: Good knowledge of general administrative and internal industry Product offering software and hardware technical knowledge Customer Service Basic computer literacy
Technician, you will be responsible for providing technical support and assistance to end-users, resolving excellent customer service. Responsibilities: Provide technical support and assistance to end-users via phone Perform user account management and access administration Ensure timely and effective resolution of IT solutions tailored to their needs. We focus on helping you reach your personal and professional goals trained and specialised recruiters. We focus on helping you reach your personal and professional goals
PRINCIPAL ACCOUNTABILITIES Technical Support: • Provide day-to-day technical support to all business units operating procedures. IT Software and Hardware Administration: • Administer and maintain IT software and significant challenges, including: • Handling diverse technical issues and user queries effectively. • Ensuring logistics industry. Fluent in English PRO: DC/AB, Technical proficiency in MySQL/SQL, PowerBI/Tableau, Python
seeking technical assistance on the phone or email. Duties & Responsibilities Outputs: Technical knowledge processes Administrative Process Experience & Qualification Minimum of 5 years' help desk experience various devices with more complex configurations. Helpful nature with the ability to communicate with clients
seeking technical assistance on the phone or email. Duties & Responsibilities Outputs: Technical knowledge configuration processes Administrative Process Minimum of 5 years' help desk experience Knowledge of various devices with more complex configurations. Helpful nature with the ability to communicate with clients
Provide data, reporting and insights on service desk trends, informing strategies for improvement. - training for users. - Collaborate with internal IT technical team and vendors to assist end-users and stakeholders updates - Perform secondary duties for System Administration which includes: o Maintain Security permissions /BSc Degree. - 3 years' experience in providing help desk support. Competencies and Skills - Advanced troubleshooting service skills. - Working knowledge of systems administration. - Ability to build business relationships
Successful IT Company needs a dynamic Service Desk Administrator with good telephone ethic to join their team
Successful IT Company needs a dynamic Service Desk Administrator with good telephone ethic to join their team
PRINCIPAL ACCOUNTABILITIES Technical Support: • Provide day-to-day technical support to all business units operating procedures. IT Software and Hardware Administration: • Administer and maintain IT software and significant challenges, including: • Handling diverse technical issues and user queries effectively. • Ensuring logistics industry. Fluent in English PRO: DC/AB, Technical proficiency in MySQL/SQL, PowerBI/Tableau, Python