Duties and responsibilities
- Logging and tracking of incidents and requests.
- Perform initial investigation, assign ticket priorities and follow each ticket through to
resolution and ticket closure.
- Analyse incidents to determine problems and driving the
Approximately 30% of the role will involve providing Helpdesk support, so flexibility and a willingness to assist standards; Provide first and second-level Helpdesk support, including troubleshooting, remote assistance and Mac operating systems; Experience in a Helpdesk support role is advantageous; Excellent problem-solving
with both external and internal stakeholders. Helpdesk support experience is an advantage. High attention
with both external and internal stakeholders. Helpdesk support experience is an advantage. High attention
team. Will have an IT qualification and IT helpdesk support experience. Will be supporting their company
Multi National Company is looking for hire a Helpdesk Support & Data Analyst Must be - Energetic, but Security, and ABC policies. MAJOR CHALLENGES The Helpdesk Support and Data Analyst would likely face several
Multi National Company is looking for hire a Helpdesk Support & Data Analyst Must be - Energetic, but Security, and ABC policies. MAJOR CHALLENGES The Helpdesk Support and Data Analyst would likely face several
together as a team to improve service delivery Helpdesk Support Providing remote support to all Absa users
Reference: HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based)
experience as a First Line Support Technician or Helpdesk Support Technician. Minimum 2 year working experience