Call Centre Agents, Umhlanga, North Suburbs. Company Name: Clearcom Pty Ltd. Call centre agents required
and conduct regular quality assurance checks of calls and adherence to client processes and procedures employees (Team Leaders) and ensure appropriate training of new employees Liaise with the client on campaign Operating Rhythm Management of the Team Leaders Provide daily direction and communication to Team Leaders Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject Matter expert role Leaders Provide daily direction and communication to Team Leaders on operational performance. Provide daily
Agents
Our client a market-leading provider in the BPO space is looking for International responding and following up on all rescheduled calls and pending information.
On-site Dis-Chem Pharmacy and Wellness Centre with in-house Nurse
Performance incentives
Discounted
preferably with a minimum of 1 year experience in a call centre environment. Design and implementation of QA analysis of findings (including root cause), providing reporting at campaign, agent and work process management and stakeholders. Provide campaign management with reporting/analysis, training and ad-hoc coaching years Quality Assurance experience withing a call centre environment. Familiar with data and root-cause
measured) Product knowledge (6 weeks training will be provided) Must have good telephone etiquette Communicating and RE 5 Previus Short - term insurance sales (Inbound and Outbound) Well - spoken
measured) Product knowledge (6 weeks training will be provided) Must have good telephone etiquette Communicating and RE 5 Previus Short - term insurance sales (Inbound and Outbound) Well - spoken
knowledge of Tourism • Have effective experience in inbound and outbound tours. • Knowledge of fares construction
We are a leading Contact Centre with numerous campaigns, each with unique requirements and standards script readings, tailored to each campaign's needs. Train recruitment staff on the use of these guides to performance. Provide insights and recommendations for improving recruitment and training processes based with the ability to interpret complex data and provide actionable insights. Excellent communication and
We are a leading Contact Centre with numerous campaigns, each with unique requirements and standards script readings, tailored to each campaign's needs. Train recruitment staff on the use of these guides to performance. Provide insights and recommendations for improving recruitment and training processes based with the ability to interpret complex data and provide actionable insights. Excellent communication and
manufacturing orders and warehousing and distribution Provide technical feedback to scm head on measurable progress of standard Operating Procedures for Transport inbound & outbound optimization ) Route, production