German Speaking advantage (not a pre-requisite) GROUP IT experience advantage (not a pre-requisite) Advanced non-technical colleagues / users. ROLE: Consulting on the GROUP IT architecture processes with the focus on Technical Monitoring and reporting of TLM activities in the Group. Interfacing with other experts with regards to Emergency Management when required. Engaging with GROUP Dev/Ops Teams (Infrastructure and Applications)
solution Support and error analysis during overall GROUP test cycles and rollouts Quality checks in regards regards of development across all teams (GROUP ZA, GROUP Germany, 3rd party supplier) Operations (2nd and
enhance service delivery and process efficiency. Interacting with clients such as IT service consumers, suppliers
Go-live preparation and post Go-live support Interaction with clients through meetings, calls and emails
improvement of the current rollout process Regular interactions through meetings, calls and emails: with central
preparation and post Go-live support
operations, troubleshooting and maintenance topics Interact with an international product team, external providers
troubleshooting and maintenance topics
service delivery and process efficiency.
operations, troubleshooting and maintenance topics Interact with an international product team, external providers