To service internal and external customers with superior customer care, service excellence and administrative administrative support . Fast paced environment which requires quick responses to high volume multi tasked email interactions, social media posts, inbound/outbound calls, and walk-in escalations. Support Desk Desk Services: Assist and resolve customer enquiries and/or complaints and identify issues through root-cause client enquiries by providing customer and product support as per SLA. Timely, effectively, and proactive
equipment supplier seeks an experienced call centre Agent to join their Team. The post is largely more administrative include > Call Centre duties > logging of service calls > opening job cards, reports, etc. > will have > previous related experience in a service environment & dealing with job cards. > multitask. Please quote CENTRE/SUPPORT The post Call Centre Support Agent appeared first on freerecruit
delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO users by providing timely and effective technical support and assistance.
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What you’ll
customer liaison is maintained at all times and interaction is conducted in a highly professional manner
experience in an IT service desk environment
logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating Desktop and Technical Support services Providing workstations related support for Absa retail as well troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's as a team to improve service delivery Helpdesk Support Providing remote support to all Absa users utilising Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
Job Description:
Respond to service requests and incidents reported via telephone, ticketing system.
Provide first-line technical support and troubleshooting for hardware, software, and basic application support.
Accurately log and track all incidents and service requests in the ticketing issues are resolved and service levels are maintained.
Monitor and manage service desk queues, ensuring experience
Must have experience with service desk ticketing systems and remote support tools.
Must have CompTIA
upselling additional services, resolving issues, providing extensive customer service to local and foreign
***THIS POSITION REQUIRES CUSTOMER FACING SALES EXPERIENCE***
We are looking for an enthusiastic and responsible person for a large, well established Car Rental Company. You will be responsible for bookings, upselling, extensive client liaison, administr
Customer Service Fixed Term Contract Position
The Customer Service Agent is responsible to effectively assist customers and passionate about customer service and working in a customer service industry
years' working experience in customer service/technical support/IT support Excellent verbal and written communication years' working experience in customer service/technical support/IT support Excellent verbal and written communication telephone and email. Deliver first class service and support to resolve various issues related to audio issues. Chase quote approvals and payments for support jobs. Facilitate the exchange or collection of Odoo (CRM system). Keep a record of customer interactions on Odoo (CRM system). Escalate issues to relevant
centre has openings for experienced Call Centre Agents.
Requirements: