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•Install/Upgrade VoIP servers when required •Provide 1st & 2nd line support for client reported issues • 5 Years'
company superiors Successfully execute all 1st and 2nd line support tasks Be the single point of contact
incidents and service requests. ● Work with 1st and 2nd line support teams to ensure timely resolution tickets for the week - Assist, train and mentor 1st and 2nd Line Support Engineers 3 Handovers: - Ensure Handovers incidents and service requests. ● Work with 1st and 2nd line support teams to ensure timely resolution tickets for the week - Assist, train and mentor 1st and 2nd Line Support Engineers 3 Handovers: - Ensure Handovers