The End User Workspace Specialist will provide subject matter expertise to our Managed Services team team, focusing on End User Computing and Microsoft 365 service architecture. This role will be responsible delivering formal requirements associated with End User Workspace solutions, service design, and configuration a key role in implementing and maintaining the End User Workspace Strategy, contributing to its ongoing Lead incident and problem management related to End User Workspace problems, ensuring root cause analysis
encompasses networks, servers, cloud platforms, end-user computing, and security infrastructure. The role NETWORK AND CONNECTIVITY CLOUD AND MANAGED PLATFORMS END USER COMPUTE SUPPORT LEADERSHIP, UPSKILLING, AND ADMINISTRATIVE Equivalent. Vendor/Industry certifications in network, end-user compute, and security spaces. Demonstrated competencies
encompasses networks, servers, cloud platforms, end-user computing, and security infrastructure. The role NETWORK AND CONNECTIVITY CLOUD AND MANAGED PLATFORMS END USER COMPUTE SUPPORT LEADERSHIP, UPSKILLING, AND ADMINISTRATIVE Equivalent. Vendor/Industry certifications in network, end-user compute, and security spaces. Demonstrated competencies
for providing first level technical support to end users for hardware, software, and network related issues related problems, and ensuring smooth operation of end user computing environments. Key Responsibilities Technical Support: Provide first line technical support to end users via phone, email, or in person. Diagnose and resolve Build and maintain positive relationships with end users and stakeholders. Continuous Improvement: Identify
services and support to existing client base Resolve end-user related Incidents and keep accurate records for (processes, systems, delivery) Perform Proactive end-user machine maintenance and upgrades Effective administration
working relationship with the clients and client end-users in support of the Service Delivery Manager and feedback and technical information to all levels of end-users and customer IT management. Resolve all incidents feedback and technical information to all levels of end-users and customer IT management. REQUIREMENTS: Matric
troubleshooting & maintenance Customer ticketing & end-user support Driving to clients for onsite troubleshooting
troubleshooting technical issues, and providing support to end-users. The ideal candidate will have a strong understanding Technical Support: Provide technical support to end-users, resolving hardware, software, and network issues
involves providing first-line technical support to end-users through various channels such as phone, email Ability to provide basic training and guidance to end-users on IT-related topics. - Commitment to company
working relationship with the clients and client end-users in support of the Service Delivery Manager and feedback and technical information to all levels of end-users and customer IT management. Resolve all incidents